Frequently Asked Questions

Frequently Asked Questions

Please use this page to learn more and get your answers on some frequently asked questions.
If you still wish to place a new question please contact us here
Request a Callback
Click the button below to enter your details and one of our team will call you back within 24 Hours.
Why should I choose FXSS instead of my bank?

FXSS can save you money by using our experience, market knowledge, technology and focus to get you the most competitive exchange rates. We also take the time to understand your requirements, which helps us suggest the best solutions to maximise the value of your currency transfer. Foreign exchange can be complicated, and our experts are on hand to guide you every step of the way.

How do I set up a FXSS Account, and how long will it take?

We like to save you time as well as money, and that’s why opening an Account takes just a few moments. You can complete an Account Agreement online or complete the PDF version of the application online. Once completed and signed you can fax or post the form to us end_of_the_skype_highlighting. There is no obligation to trade with us if you open an account, but doing so now means you won’t have to wait at all when the time to trade arrives.

How much money can I transfer?

You can trade from eur 5000 or its equivalent in any of 30 currencies using FXSS by contacting our dealing team on +36 30 829 16 40. The minimum amount that you can send using our Regular Payment Plan is eur 3000.

How long do international money transfers take?

FXSS offers two transfer options: Standard and Express. The Standard option is more cost-effective, and the Express option is quicker. You can choose whichever suits your needs. Delivery time Standard: 3-5 days Express: 1-2 days *Delivery times are measured in working days and may vary depending on the currency, destination and banks.

How much do transfers cost?

Over the phone and online, all transfers are free of charge for all transactions above eur 5000.00. For smaller transactions the fee will be eur 10.00.

How do you determine what rate to charge?

Our rates are based on a combination of factors:

  • The current exchange rate
  • The amount transacted
  • The currency purchased
You receive the same rate whether you pay by immediate transfers or pre-fund your account by bank transfer. Foreign exchange markets do not operate between the hours of 10pm on Friday and 8pm on Sunday (both times are GMT). Therefore, the exchange rate you receive via FXSS during this period will not increase or decrease. At all other times, the rate you receive will track live exchange rates.

How do I make a complaint?

Please contact us with detailed information on making a complaint.